Return and refund policy
Returns
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return, your item must be:
- Unworn, unused, unwashed, and unaltered.
- In its original condition with all tags attached.
- Returned in its original packaging.
- Accompanied by the receipt or proof of purchase.
To initiate a return, please contact us at customercarealnuqat@gmail.com. Once your request is approved, we will provide return instructions and the return address:
Pakarab, Lahore, Pakistan
Items returned without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order with clear photos of the item and its packaging. After verification, we will arrange a replacement, exchange, or refund (where applicable) at no additional cost.
Exchanges
We offer a one-time exchange within 7 days of delivery for eligible items, subject to stock availability.
To qualify for an exchange, the item must be:
- Unworn, unused, unwashed, and unaltered.
- In its original condition with all tags attached.
- Returned in its original packaging.
If the requested replacement size or product is unavailable, you may choose another available item or request a return (if eligible).
Refunds
We do not offer refunds for:
- Change of mind.
- Incorrect size selection.
- Sale or promotional items (unless the item is faulty or incorrect).
- Gift cards.
Refunds are only issued for approved returns involving damaged, defective, incorrect products, or where required by applicable law.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may require additional processing time.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at customercarealnuqat@gmail.com.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale, clearance, or promotional items.
- Gift cards.
- Personalized or custom-made products.
- Personal care or beauty products.
- Perishable goods.
- Hazardous materials, flammable liquids, or gases.
If you are unsure whether your item qualifies for a return or exchange, please contact our customer support team before sending it back.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason, in accordance with applicable consumer protection laws. The item must be unused, in its original condition, with tags, original packaging, and proof of purchase.
Need Help?
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
